Shipping Policy – Royal Couture
At Royal Couture, we aim to deliver your orders quickly and efficiently. Please read our shipping policy carefully.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
You will receive a confirmation email once your order has been processed.
2. Delivery
Delivery times may vary depending on your location and the courier used.
Tracking information will be sent to your email once your order has been dispatched.
Royal Couture is not responsible for delays caused by courier services, weather, or other unforeseen circumstances.
3. Shipping Fees
Shipping costs are calculated at checkout based on your delivery location.
Customers are responsible for all shipping costs, including any return shipping fees for exchanges.
4. International Shipping
Currently, Royal Couture ships to selected regions/countries.
Customers are responsible for any customs duties, taxes, or import fees.
5. Lost or Damaged Items
Please check your parcel upon arrival.
If your order is lost or arrives damaged, contact us immediately at info@royalcouture.co.za or 060 428 0069.
Proof of damage (photos) may be required before processing a replacement or exchange.
6. Contact Us
For any questions regarding shipping, tracking, or delivery, please reach out to:
Phone: 060 428 0069
Email: info@royalcouture.co.za
Address: Pretoria, South Africa
